Kim Mason Personal Travel Manager

“Hi Kim, Thank you! We have had a great holiday. One whole month without a second thought of anything other than what we were doing that day and what we were doing the next day! We both wanted to thank you for the time and preparation you gave into helping us with out holiday. Your recommendations about not trying to cram too much in were spot on and we really did have a lovely relaxing holiday. We particularly enjoyed the Cinque Terre and I think we would both love to go back there to enjoy the lovely climate, the beautiful walks and the natural feeling of relaxation that it offers. Thank you also for your recommendations of the hotels both in Venice and Monterosso. They were both excellent in service and location and we would gladly recommend them to others. We also had no problems with train connections which pretty much ran smoothly. Both Kim and I also thoroughly enjoyed our independent holidays with Kim having a great and successful time on his cycling tour and me with the new experience of my tour through Slovenia/Croatia/Bosnia. It was a great tour and I loved the places I visited. A special note about my independent tour of Lake Bled - it was a highlight with my individual driver excellent and making my day particularly enjoyable and relaxing. A wonderful start to my holiday. So, thank you again for all your help and recommendations which contributed to a great holiday had by us both. Regards”

“Hope you and yours are well. We had a fabulous holiday! Carnival Spirit are well set up for families and we appreciated the ease of having everything we needed.. So much food!! Brian and I dined by ourselves a couple of nights and went to a later show which was a treat:-) the verandah made a difference, even though we didn't spend a lot of time out there, just being able to see the ocean etc none of us got sick, thankfully!! The girls and brian wore the wristbands and we all took a travel sickness medication before we left... highly recommend Carnival Spirit, friendly, professional and fun and your family were made to feel like they were the only family onboard! will definitely go back one day:-) Regards”

“No worries Kim, wouldn't recommend you to a friend if I wasn't 100% confident of your service! Cheers Regards”

“Hi Kim, We are back safe and sound. We had a fabulous time. Thank you very much for you assistance and for organising the travel plans. We couldn’t have asked for a better holiday!”

“So ends my pilgrimage to ANZAC Cove.... I had a ball travelling with one of my closest mates, made it even more special.... We met some great people, participated in history and lived large... . Thank you to Kim Mason for organising our trip, you are a true professional in your field , thanks Kim.”

“Hi Kim, thank you so much for the trip it was fantastic, Lyn and myself so enjoyed every moment thanks again. it was so marvellous.”

“Thanks for your assistance with my travel arrangements. Your service as usual was first class!!”

“I just wanted to send you an email to say thank you for all your assistance in planning our holiday. We had an absolutely awesome time. • We loved flying with Emirates – we found them to be reliable and friendly and the planes wee very comfortable • Accommodation – The Stamford in Singapore and Novotel were excellent choices of hotels both in terms of quality and location. We were able to either walk or easily access public transport from both • Dinner in the Dessert – this was fantastic and one of the highlights Thanks again for your help We are now planning (and saving) for the next trip”

“Thank you Kim Mason for helping to arrange an awesome holiday for us all. We had the time of our lives and I have ticked a few items off my bucket list too”

“Hi Kim.. Everything is running smoothly! Loved the tours you arranged for me in Beijing and my stateroom is very nice on Mariner. Thoughtful of you to arrange Champas and petit fours... Thankyou! Cheers, Jennie”

“Everything was just excellent and thanks for organising everything all the flights were perfect. I really appreciate you!!!”

“Kim congrats for being a finalist in small business awards We wish you success –you deserve it for helping oldies like us”

“Hi Kim, We got back yesterday from our trip to Singapore and would like to thank you for your help in organising this trip. Both me and my wife Lucia, were impressed with the hotel and the lovely anniversary cake and chocolates that you have arrange for us. The tours were also very good and would recommend your services to our friends without any hesitation. Once again many thanks and look forward to our next vacation.”

“We had a fantastic time! The seats we had were really good. In the shade (which we were so thankful for) and we were so lucky with the matches we saw. We worked out that we got to see the top 7 men’s seeds (excl Rafa as he lost in Round 1) and almost the same with the women’s. So very lucky! The atmosphere was amazing. Sofitel was fantastic. My kind of hotel! Easy distance from the tennis centre and shopping of course. We really had a great time and thank you for very much for all your help and patience. I think we may just have to go again!”

“Hi Kim! Home and everything was perfect! Even got an upgrade at the Warwick which was super nice! Thanks for Everything :)!”

“We had an amazing time and everything went according to plan. Thank you for all your efforts in arranging this holiday for us. We will certainly be in touch for our next adventure.”

“Thanks Kim for all your fantastic help in organising our New Zealand road trip! Trying to plan our itinerary was a bit overwhelming when looking at the whole country. Your in-depth knowledge of New Zealand was invaluable in figuring out where to stop, what to do and how to maximise our time based on our interests. Thanks also for some great tour recommendations. We really enjoyed Hobbiton, Waitomo caving, white water rafting and the glacier explorers tour.”

“We had a great time in Japan and everything went like clockwork with all the travel arrangements. Two of the highlights for us were the Tea Ceremony in Kyoto and the stay in the Ryokan in Hakone. So traditional and really great. Skiing fantastic in Niseko too with great accommodation. Thank you for all your efforts. It was well worth it.”

“Thank you for checking in. My trip was AMAZING I had such a good time. Loved everywhere we went and the accommodation was great too. Thanks for all of your help booking.”

“Hi Kim Our Honeymoon to Vietnam was totally amazing! Beyond our expectations. Thank you so much for organising it all  We will def be back!”

“Thank you so very much for organising our trip, We had a fabulous time, so many experiences for the 4 of us, we enjoyed every part of it! I appreciate the itinerary you planned for us, the timing was pretty much spot on too. We absolutely loved the places we went to and have realised we scratched the surface on Japan- next time no kids!”

“Again thanks so much for all your efforts ...can't imagine trying to put it together without you .....you have made it all so easy! App is fantastic too!”

“We had the most fabulous time! Everything went so smoothly. We loved The Atlantis (obviously!!!) and really knocked the jet lag out of us! Arabian adventures were always there waiting for us and very friendly. Thank you I’ll be in touch for our next big trip!!!”

“We had the best time ever . It was really an amazing experience... the itinerary , accommodation, flights etc all was just so well organised. And we would both highly recommend Lukimbi Lodge to anyone . Just amazing . We cant stop talking about how good it was. Thanks again Kim. I would gladly go through you again for my next trip. Really appreciate your help”

“Hi Kim, Firstly can I say that you and Abercrombie & Kent now own us! We had the greatest experience for the entire holiday, it was fun and plenty to do and see. I could go on for hours about our adventure but I will keep it short (as I have so much to do today). The food was sensational the lodges were above anything we would have imagined. The whole holiday was perfect. As such we will certainly be doing more of the same in Australia. Thanks so very much for the experience and we look forward to our next holiday. Cheers.”

“Hi Kim We had a fabulous time away The Greek Islands were amazing and you did a great job with our trip planning! Each time we arrived at a location our transfer was waiting for us which ensured that everything went really smoothly A couple of stand -outs Crete- Lovely hotel in a central location looking our onto the water. Friendly staff and lovely outdoor bar area The Villa accommodation in Santorini was a great choice – easy access to city centre and great views of the water, sunset etc. Mykonos- the beach Report/Spa we stayed at was probably the best accommodation that I have ever stayed at. It had beautiful facilities, Day Spa , great food at a very reasonable price and outstanding service If you are booking others on these islands I would definitely consider the options above Thanks again for helping to make our trip memorable”

“Hi Kim, we had the best holiday of our lives. Celebrity cruises were so amazing 10 out of 10 doesn’t go high enough. The Stamford in Auckland was also amazing with absolutely gorgeous accommodating staff. The Paihia accommodation was also wonderful. We came back feeling completely renewed. Thank you so muchFor all your hard work. It was evident throughout the entire trip that everything was organised beautifully. Now back to reality! Thank you again XX”

“Dear Kim, We hope that you and your family are all safe and well. Thank you so very, very much for all your hard work. Can’t tell you how much we appreciate it. You are a legend. We hope that soon we’ll all be able to get back to our travelling lives once again with, of course, your wonderful help and assistance. All the best. Kindest regards and warmest wishes. .”

“Hi Kim, Thank you so much for our little Italy book which arrived in the mail yesterday. That’s so sweet and thoughtful of you. Makes me want to be there right now, and we would be in Sorrento at this very minute  Thanks again, and will definitely be booking travel again when we can. Have a lovely day!”

“Thanks Kim, once again your service has been exemplary!”

“ Kim I cannot thank you enough for all you have done on our behalf and your concern ...you are credit to your self and the travel industry ”

“Kim, I am continually impressed with the professional way that you go out helping your customers/clients. "Professionals are defined not by the business they are in, but by the way they are in business!" You fit this definition beautifully. Thanks for the link and additional advice.”

“Hi Kim, The trip was fantastic. The Mulia was voted the best resort we have ever stayed in by every member of my family! It was really outstanding. The buffet breakfasts were vast, the rooms and bathrooms were beautiful (the fully automated toilet seats were a hit!), and the huge selection of pools made the lazy days a lot of fun. The gym was the best equipped gym we have ever seen (for either a resort or a commercial gym). We booked day trips to Ubud and to the Uluwatu Temple, and also made a couple of trips in taxis to Seminyak and Kuta. So the kids got to see a bit of Bali outside the resort, and I got to remember and appreciate how beautiful the place really is. Thank you very much for organising the interconnecting rooms with the extra bed - that all worked perfectly, and we arrived at midnight to a selection of cakes and macarons in our rooms with a happy anniversary card for us (and a happy birthday card for all three kids - it wasn't their birthdays, so they thought it was hilarious! - it was just a nice excuse for the hotel to include cakes in their room too I think!) We booked a fancy dinner in the hotel for our last night, to celebrate our anniversary, and that was fantastic. We were served by a lovely waitress who excitedly told us she had just gotten engaged, which seemed very fitting for our special dinner! ..It was a spectacular holiday, thank you very much for helping us book it! Cheers, N”

“A Perfectly Perfect Family Vacation We hadn't met Kim when we chose her for a multigenerational European holiday set for April 2020. We are so grateful that Kim was our choice. Not only did she seamlessly plan a spectacular holiday but when covid closed borders weeks before we were to leave, she became advocate, ally and champion - managing flight refunds and generous vouchers for accommodation that would have been beyond our capability and patience.Fast-forward 3 years and she has supported our reinvented plans for now 17 people, grandparents, parents, and five children 10, 8, 5, 5, 22 months. Kim found perfect accommodation for this diverse group - sometimes together in a French country 'Manoir' or a smart Georgian Townhouse in London, or near each other in a mix of family suites/single rooms in perfect hotels across Europe. Transfers were a highlight: proper 'coaches' to carry all luggage and toddler equipment. We had the smoothest of trips, knowing that Kim was at the end of a phone if anything went wrong. ”

“We were fortunate enough to spend a month in UK/Europe in the summer as a family of 4 (two kids under 10 and two adults). We have engaged Kim numerous times to help us organise holidays (from local Australian trips, Fiji and now Europe/UK), and as always, she was brilliant. Highly reliable and responsive, she works within your budget and finds absolute gems to ensure your holiday is exactly what you’re after. Kim is so friendly, approachable and her knowledge is second to none. If you’re looking for a travel agent, then I highly recommend Kim Mason!”

“We have used Kim for many of our holidays, starting from our honeymoon. I now trust her with every holiday. I don’t need to worry if I’m missing out on something when we travel as she has thought of everything. Always picks the greatest location and accommodation. It’s nice knowing that we have a travel agent that knows our family, our budget to give us an amazing holiday.”

“Every Base Covered…. Kim organised our 5 week family trip to Europe in November/ December 2023 and, from the outset, provided exemplary service, countless valuable suggestions & made the entire trip planning process enjoyable & stress free. Her attention to detail and knowledge of the best hotels in Iceland, Spain & Hong Kong, ensured that we were always well positioned. She managed to seamlessly propose an itinerary that worked for us all and we would highly recommend her services to anyone looking to organise a trip with some complexity, Nothing was ever any trouble. We loved the Travel Managers app, which provided a detailed itinerary & travel documents on each of our phones, without the need for wifi to access. Kim was a pleasure to work with and, having now utilised her professional expertise on more than one occasion, we confidently recommend her to any prospective traveller.”

“We have recently returned from a European trip organised by Kim Mason. We visited Denmark, Paris and London.Right from the first moment I spoke with Kim, she was very professional, organised and knowledgeable. She listened to our needs and had many suggestions for things that we might enjoy. She responded quickly to my multiple emails and was able to adapt when I changed the goal posts a couple of times. Everything was well communicated and she took the time to have a final pre-travel meeting where she went over everything in detail and provided all the travel documentation. We felt well prepared for our first European trip.All the travel, transfer and tour arrangements were seamless and well selected. The itinerary worked beautifully and each of the tours were engaging and fun.We will definitely use Kim again when we next travel overseas. We had a blast!”

“Best Travel Agent Out There! We were fortunate enough to spend a month in UK/Europe in the summer as a family of 4 (two kids under 10 and two adults). We have engaged Kim numerous times to help us organise holidays (from local Australian trips, Fiji and now Europe/UK), and as always, she was brilliant. Highly reliable and responsive, she works within your budget and finds absolute gems to ensure your holiday is exactly what you’re after. Kim is so friendly, approachable and her knowledge is second to none. If you’re looking for a travel agent, then I highly recommend Kim Mason!”

“Always Giving Great Experiences We have used Kim for many of our holidays, starting from our honeymoon. I now trust her with every holiday. I don’t need to worry if I’m missing out on something when we travel as she has thought of everything. Always picks the greatest location and accommodation. It’s nice knowing that we have a travel agent that knows our family, our budget to give us an amazing holiday. ”

“A Perfectly Perfect Family Vacation We hadn't met Kim when we chose her for a multigenerational European holiday set for April 2020. We are so grateful that Kim was our choice. Not only did she seamlessly plan a spectacular holiday but when covid closed borders weeks before we were to leave, she became advocate, ally and champion - managing flight refunds and generous vouchers for accommodation that would have been beyond our capability and patience.Fast-forward 3 years and she has supported our reinvented plans for now 17 people, grandparents, parents, and five children 10, 8, 5, 5, 22 months. Kim found perfect accommodation for this diverse group - sometimes together in a French country 'Manoir' or a smart Georgian Townhouse in London, or near each other in a mix of family suites/single rooms in perfect hotels across Europe. Transfers were a highlight: proper 'coaches' to carry all luggage and toddler equipment. We had the smoothest of trips, knowing that Kim was at the end of a phone if anything went wrong. ”

“Great Australian Adventure We recently returned from a wonderful trip from Sydney to Perth on Indian Pacific, driving to Broome and sailing to Darwin. It was a great way in Kim did a great job in putting it together for us and all went like clockwork”

“It’s Great To Deal With A Travel Agent With So Much Experience We have been dealing with Kim for 15 years. We do organised tours and customised trips. It’s the customised trips that Kim excels at. Always well organised and hassle free. Once Kim knows your likes and dislikes she always gets the accommodation, location and sightseeing perfect. We are a retired couple so we need everything to go to plan.”

“5 Star Service We have booked several holidays through Kim and have been spoilt with each of the packages she has put together. From the big international white Christmas to the domestic tropical holidays, each had been tailored to what our family required. Kim's attention to detail with each holiday is superb and we loved incorporating her fun ideas into the trips which we hadn’t thought of. I love how you don't have to lift a finger, Kim does all the work curating the perfect stress free holiday for you. The packages Kim puts together are 5 star all the way - you will not be disappointed booking a holiday through her.”

“Would Not Book A Domestic Or International Holiday Any Other Way We have been working with Kim for more than 3 years now for domestic and international holidays. This past year, while we haven’t been able to travel, Kim has been at the end of the phone and email each time, rescheduling a booking and providing options. She works so hard for her clients. We have skied in Canada with her and cannot wait to get back one day soon. ”

“Prompt, Reliable, Knowledgible And Super Friendly Service Kim was on top of our travel booking from the word go.Kim informed us of all the additional document requirements needed due to COVID and kept us up-to-date of any changes that happened during our travels.Based on her experience with airlines during the pandemic, Kim guided us towards flights she trusted would work, but still focused on getting the best possible deal for us as a family of 3.Booking the aisle seat in the middle section was an awesome recommendation for my solo return flight, too! We couldn't have been happier with Kim's friendly nature and mounds of knowledge and experience, and would highly recommend Kim.”

“Thanks Again Kim! Kim has been booking holidays for our family since 2017. We live in Melbourne so have never had the opportunity to meet her, yet each time I contact her with our holiday ideas, she is like a good friend we have known for years, ready with excellent advice and recommendations for our trips. Her support and communication is excellent, and her experience and organisational skills are exceptional. She thinks of everything! She navigated us through the COVID cancellations and rebookings seamlessly and has even booked holidays for us that required juggling the needs of three families. We highly recommend contacting Kim for your travel bookings, and we will be reaching out to her again for our next holiday!”

“ We travelled to Greece France and New York last September October and had the pleasure of Kim’s expertise in booking our tours, flights, hotels and transfers. Kim’s experience in this field is second to none. When everything was arranged Kim came to our home to go through the whole 4 week journey double checking that we were happy with all that was booked. Of course we were and everything went to plan. It was comforting that we knew Kim was available to help if we had any issues during our trip. Thank you Kim and we will definitely use your services next time we travel!!”

“Kim organised our trip of a lifetime for a White Christmas in Canada. Kim encouraged us to stay at the Fairmont Lake Louise and I am so glad we did. It is something that my family will remember forever. The planning was spot on for every aspect of our stay. From the hotels recommended to day tours and activities, everything went off without a hitch. And nothing disappointed. Would highly recommend Kim to any of our friends and family looking to book their overseas holiday. Thanks Kim. ”

“Kim helped organise a multi-country family holiday for us. It was complex and at a difficulty time of year.Kim is precisely the type of travel consultant you want: she is responsive, knowledgeable, friendly and not afraid to share her views on what she thinks is right for you. She has been to many of the places she recommends so knows the hotels/resorts and locations intimately. She also does not just push the most expensive resort. She works out what is most suitable within your budget. Overall, a delight to deal with and we will use her again! Thanks Kim!”

“We recently returned from a family holiday in Japan organised by Kim. The simple summary - “the best family holiday that we’ve been on”, in no small part due to Kim’s expertise. This was the first time we’d worked with a travel expert like Kim and would highly recommend her. From the initial call, Kim took the time to get to know us, understand the type of holiday that we wanted, and the different interests of everyone in the family. Kim then came back with a proposal that included a range of unique experiences based on the different interests of us and our kids. Kim then tweaked the proposal after talking it through with us, landing on a final plan that we were really excited about. Kim regularly updated us as key parts of the trip were booked, and a week out from departure came to our house to talk us fully through the final details. Once in Japan, everything that Kim had organised - transport, hotels, experiences - went fully to plan and has given us lifelong family memories. ”

“Kim was wonderful in the planning stages of our holiday, she listened to what we were after and came up with a package that suited everyone. Kim did an amazing job leading up to our holiday by providing all the documents and itinerary so that every stage of our holiday was seamless. I’ll definitely be booking with Kim again. ”

“Kim Mason was amazing with helping us organize our Fiji family holiday. She took care of everything from the flights, accommodation, transfers and some family activities for when we were there. We had the most amazing holiday and knowing it was all taken care of before we went was a big weight off of our shoulders. I would recommend Kim to anybody for taking care of all arrangements and will definitely be using her again whenever I travel in the future. Thank you so much Kim”