Every traveller has their story. Our network of personal travel managers has helped thousands of clients and loved ones get home safely, and have had the opportunity to provide support and advice to those planning treasured holidays. Below are some of our customers’ stories.
When Cyclone Mal brushed along the western edge of Fiji in mid-November, it flooded roads and felled trees, took out power lines and prompted precautionary evacuations. It also disrupted the journey of 28 rugby nines players and supporters who were on their way from the Cook Islands to Honiara, Solomon Islands to compete at the 2023 Pacific Games.
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“What are the chances of getting us to Bangkok within the next few days?” This request was posed to Serrin Tabart on February 15, 2020, when COVID-19 had just started to cause shutdowns across the globe. Serrin’s client, Helen, needed to undergo treatment at a cancer clinic in Thailand and was looking to start ASAP.
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My husband and I honeymooned in Fiji and planned to celebrate our 10-year wedding anniversary there, returning with our 2 girls who were about to go on their first overseas trip.
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My clients were originally planning to relocate to Addis Ababa to take up their new positions with an NGO but decided to postpone the trip while the COVID-19 situation unfolded. They had intended to fly via Singapore, but with Singapore Airport closed even to transit passengers, and all flights between Asia & Ethiopia cancelled indefinitely, we needed to find another option.
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Adam and Mireille, entrusted me with an epic journey to bring their baby home. I had originally booked six family members to travel to Seattle USA in mid-April, to await the birth of their surrogate daughter/granddaughter.
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When the world started to shut down due to COVID-19, I posted an update on Facebook saying I was willing to assist anyone having trouble getting home. I was contacted by a client shortly after, who asked if I could help her friend’s parents and brother get home safely. Of course, I said yes.
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Our place in Bali is with the local people. I seldom see tourists so it’s a little piece of Balinese life without all the Western influences. This means its very much day to day living with little concern for what’s going on in the wider world.
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"We started to plan our dream holiday about 12 months ago. We had wanted to see the Northern Lights on a Viking cruise leaving from Bergen in Norway. The cruise was to sail north to the arctic circle and return to London after 13 days."
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"We were caught off guard when the WHO declared a global pandemic three weeks into our month-long visit to Australia and New Zealand. When our return transit flight to Australia was cancelled we were in a panic."
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"I was living in the UK when all the drama hit with COVID-19 and Australia had announced that it was closing boarders for non-citizens and recommending all citizens to get back asap."
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"When we left Australia we were aware of the spread of Coronavirus and remained vigilant of any news about that. Our guardian agent, communicated with us before we left and regularly whilst we were away to make sure we were totally up to date with what was occurring."
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TravelManagers respects and honours the Traditional Custodians of the land and pay our respects to their Elders past, present and future. We acknowledge the stories, traditions and culture of Aboriginal and Torres Strait Islander peoples on the lands where we work and gather, and those we visit.
