About me

Hello, I’m Patty, a seasoned travel professional with over 20 years of experience in the industry. My expertise allows me to craft exceptional travel experiences, offering the best options tailored specifically to my clients’ needs.

As an independent travel agent, aligned with Travel Managers, I provide a highly personalized and attentive service. My goal is to ensure that every journey, whether close to home or abroad, is seamless, convenient, and designed with flexibility in mind.

With a commitment to outstanding service and professionalism, I offer a comprehensive range of travel solutions—from flights and accommodations to cruises, tours, and everything in between. Allow me to be your trusted partner in creating memorable and hassle-free travel experiences.

Where I've Travelled

Asia: Experiencing the Great Wall of China was truly extraordinary. Its breathtaking scale, unending expanse, majestic presence, and regal significance make it an unparalleled man-made wonder.

Europe: Italy consistently stands out as a highlight in my travels, reflecting my deep heritage and unwavering passion for the country.

Americas: Swimming with whale sharks off the coast of Cancun was a remarkable adventure, pushing me beyond my comfort zone and offering an unforgettable experience.

Destinations I'm Passionate About

ITALY 

I specialize in Italy because it’s a place that’s so close to my heart. With my Italian heritage and countless trips throughout the country, I’ve built a deep connection with its culture, traditions, and hidden gems that many travellers might miss. Whether it’s exploring the charming backstreets of Rome, discovering the rolling hills of Tuscany, or embracing the authentic warmth of small towns, I’ve experienced it all, and I love sharing that knowledge with my clients.

Italy isn’t just a destination for me—it’s part of who I am. Growing up with strong Italian roots and family traditions, I bring a personal touch to every trip I design. I’ve travelled Italy by rail, road, and hosted tours, which allows me to create customized, authentic experiences that go far beyond the typical tourist spots. From local festivals to secret spots only the locals know, I love helping travellers uncover the real Italy.

Being a travel agent specializing in Italy allows me to turn my clients’ travel dreams into reality. My passion is helping others experience the beauty, history, and magic of Italy, whether it’s their first trip or one of many.

Services I Provide

The services you provide include:

  • Cruises: Group cruises, ocean liners, river cruising, small ship luxury cruises, mainstream cruises, private charters, and skippered canal barges.
  • Airfares: Point-to-point flights, round-the-world itineraries, multi-city itineraries, and assistance with frequent flyer programs.
  • Accommodation options: Hotels, apartments, resorts, and villas.
  • Tours: Escorted tours, independent travel, day tours, walking and cycling tours, private and group tours, shopping tours, small group tours, and adventure tours.
  • Vehicle options: Car hire, motor homes, and transfers.
  • Sightseeing & attractions: Group, private, and independent experiences.
  • Rail: Point-to-point tickets, rail passes, and great rail journeys.
  • Events: Theatre, concerts, sporting events, and special interest events.
  • Insurance advice.
  • Visa service.

Service you Deserve

Exceptional Travel Service Tailored to Your Needs

Convenience

  • Flexible Appointments: I offer personalized consultations at a time and place that suits you, whether at home, at work, or in a café.
  • Mobile and Virtual Solutions: Engage with me via Zoom, phone, or email for seamless communication and support.

Organization

  • Coordinated Bookings: I meticulously manage all aspects of your travel arrangements.
  • Comprehensive Itinerary Planning: Receive a detailed and well-organized itinerary to ensure a smooth journey.
  • End-to-End Travel Management: From initial planning to the final details, I oversee every facet of your trip.
  • Personalized Document : Your travel documents are  prepared package.

Tailored Experiences

  • Customized Solutions: No request is too complex. I specialize in crafting unique travel experiences tailored to your individual preferences and needs.

Support

  • Ongoing Assistance: Benefit from comprehensive support throughout your travel journey, with immediate assistance available as required.
  • Flexible Adjustments: Any changes to your plans are accommodated promptly and efficiently.

As the saying goes, “Without a travel agent, you’re on your own.” By choosing my services, you gain peace of mind, knowing that I am available 24/7 to address any issues and ensure a seamless travel experience.

 

Comprehensive and transparent financial protection for Australian travellers.

Comprehensive and transparent financial protection for Australian travellers.
Find out more
Patty Poutanen
Location
Based in Redlynch, QLD
Trading Hours
Business hours: 9.00am - 5.00pm Monday to Friday (with flexibility for urgent travel)

Make an enquiry




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My memberships, accreditations and accolades

Italian National Tourism Board - Travel to Italy Specialist

JNTO Japan Travel Specialist | Tourism Fiji - Matai Fiji Travel Expert

100% Pure New Zealand Specialist Bronze | Tourism Australia - Aussie Specialist Agent

Singapore Tourism Board - Singapore Travel Specialist

Member of Cairns Chambers of Commerce

TravelManagers - 2019 Winner NITA Best Mobile Travel Advisor Network (AFTA’s National Travel Industry Awards)

TravelManagers - 2019 Winner of Best Home Based Agency of the Year at The Travel Awards

Executive Committee Member for the Cairns Italian Festival Inc. and Entertainment Coordinator - 2024 - 2025

Certificate 3 in Tourism

Peace of Mind Peace of mind